Voice to Email: 

Voice to Email is a very flexible service with a variety of uses whereby you can provide recorded information to your customers but also collect important information from your callers. It is possible for you to create a multiple data-capture telephone service, which can request the callers to either record speech, for example, their name or address, or enter information using the telephone keypad (DTMF), for example, their telephone number. Once you have allocated a NTS number to the service, you can specify an email address of where you would like the information collected during the call to be sent once the call has been completed. Any audio information that is recorded during the call is attached to the email as a wav file and the DTMF details will be contained within the body of the email. A typical use for this service would be a brochure line, for example, whereby you could create the service yourself to play a personalised introduction message before requesting name and address information or asking the caller to input a contact number using the telephone keypad. 

Online Playback: 

Call Recording is becoming increasingly popular in business. Online playback is now an important part of our voice recording solutions. The product offers a complete solution for all types of businesses and services across all industry sectors. With the online playback facility as part of the call recording solution, you can have access to your recordings instantly by a click of a button. Recordings can be retrieved by you using a simple web browser based interface and multi-media PC. You can select a specific file to review using a simple query interface. Details of the selected recordings, such as call duration, CLI and TLI, are then displayed and can be played through the PC by clicking on the appropriate button. Audio from the selected file is streamed from the network to your PC using the Microsoft Windows Media Audio format and can be played using any suitable audio player software. Should you need to store the file for later off-line review, you can easily save the file to the disk on the local machine. Alternatively, you can administer the files online, by either selectively deleting those that aren't required any longer or by leaving them stored on the facility for browsing and review at a later date. Alternatively, the system can automatically delete recordings based on the record reaching a specified age. 

Fax to Email: 

We have offered Fax to Email for as long as we've been in business, and because we now process thousands of this type of call each day, our service is proven and very reliable. The service itself is a very simple application whereby users can send documents via a fax machine that are received to a designated email address as a pdf attachment. We can provide you with a number, which is set up on our system with a predefined email address. The user would simply load their document into the fax and dial the number from it in the usual manner. Once the fax has gone through, and been processed via our platform, as soon as the call has completed and the system hangs up, the document is instantly delivered to the specified email. What makes our Fax to Email service that extra special is that all calls are managed from within our network, ensuring that our customers need no additional hardware or software. It's an easy and confidential way of sending, receiving, filing and distributing fax documents. 

Call Recording: 

At last, an effective method to record phone calls without costly technical investment. Literally at the touch of a button, our unique telephone recording service enables you to record incoming or outgoing calls using your telephone keypad. Simply by fronting your business with any of our NTS numbers, you have instant access to extremely flexible and creative network-based recording services, eliminating the need to purchase in-house call recording equipment and negating all associated maintenance issues with such investment. The NTS number is connected to your existing telephone number so that when the number is dialed a pre-recorded message is played stating that calls may be recorded for monitoring or training purposes, after which the call is transferred immediately to you. At this point our system instantly begins to record the dialogue and, within minutes of the conversation concluding, automatically saves the recording as a wav file, which can then either be delivered to a designated e-mail or sent to our online playback facility, for retrieval later. Exclusively, we have also pioneered call recording solutions for those customers who may want to make outbound calls that require recording, simply by dialling a number on the system. The system presents dial tone and you dial the number required. If the number is valid and the call is answered, both parties are connected and the recording will commence. A further exceptional bonus of this service is the ability to record from an infinite number of extensions connected to your existing telephone number, thereby enabling simultaneous multi-recording. 

Time of Day: 

Our Time of Day routing module is a simple service that allows you to redirect the inbound calls that your NTS number receives depending upon the time-based rules in the service set up. With the service, it is possible to welcome a caller by way of a personalized pre-connection message, route the caller to the preferred destination and provide a voicemail facility for those calls you can't answer. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message. Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a huntgroup too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account. Other more advanced routing modules available for you include Geographic Routing and also Ratio Routing plans. Any of the routing options can be used singularly or be used as a 'bolt on' addition to any other service. 

One to One, One to Many: 

One to One is our most simple service that allows you to decide what number you receive your inbound calls on, and we have a number of different versions available for you, as well as the standard service. The 'greeting' version, as with many of our services, allows you to use a pre-connection message to welcome your callers in a professional manner. There is also a 'whisper' version, which is unique in that, unlike the other services that use messages for callers, it only plays out the message one way, to the call recipient. This is particularly helpful if you receive calls from multiple pieces of marketing, where knowing the origin of the call before you speak with the caller would be an advantage. Lastly, we have a 'queue' version, which is the standard service with the added feature of our queue module. Taking the One to One a step further, we also offer our One to Many service, which works in principally the same way but can also route calls between up to 5 different destinations if one line is busy or temporarily unavailable. If you have staff that deal with inbound enquiries, by using this service, you can effectively operate a number of agents in a group. As with the One to One, it is also possible to welcome your callers with a pre-connection message that you can personalise yourself, or use the 'whisper' message to announce who has called you. With both these services you can change the routing of your number instantly, or change the position of a particular destination in your One to Many plan, 24 hours a day, without the need to contact us. Both also offer a voicemail option should you not be available. Alternatively, if you don't wish to use the voicemail facility on these services, callers can simply be informed that no one is currently available to take the call. 

Call Queuing: 

No more missed calls, your callers are simply put in a queue when your lines are busy.  

 

Absolute Numbers Call Queuing gives your business the ability of answering all calls without the need for new phone systems and equipment.  

 

You can now have up to 10 callers holding on-line at any one time. Callers are told their position in the queue & how long until the call is expected to be answered. Together with On-Hold Music, or simply an announcement telling the caller if lines are busy, or if your business is closed. 

Auto Attend: 

Managing your incoming calls effectively is essential and we offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises. The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. It is possible to welcome a caller, offer them routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any messages left during the voicemail can be emailed to a designated address without any need to do anything else. Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid - it is a normal working hour during the normal working day - then the call will be routed to the user. It is also possible to use a huntgroup too so if the first user is busy or unavailable the system can try another user, and so on until the call answers. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call to the user fails, because the users were already engaged on a call, for example, the call will also be diverted to the users voice mail account. A key benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us.