Call Handling Solutions
Customer service is all important in today's marketplace, as consumers are expecting more and more from every company they deal with.
Every call you receive is a potential new customer and could increase or decrease your standing in their eyes. A missed call or, worse, a mis-managed call can damage your brand and profitability, therefore an efficient call handling service is essential.
With Phone Numbers and our unrivalled call solutions, we make these issues a thing of the past and take control of how you are presented to the outside world.
Call Routing
Route any inbound calls to any device, works seamlessly across landlines, mobiles, and softphones. You can change the routing of your number instantly, or change the position of a particular destination, 24 hours a day.
Configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated email address. Voicemail option should you not be available. Alternatively, if you don't wish to use the voicemail facility on these services, callers can simply be informed that no one is currently available to take the call.
Call Whisper
Is unique in that, it only plays out the message one way, to the call recipient - whilst the caller continues to hear the ring tone.
This is particularly helpful if you receive calls from multiple pieces of marketing, where knowing the origin of the call before you speak with the caller would be an advantage. Or you may have different businesses answered by the same landline or mobile phone, this allows you to answer the phone appropriately.
Call Greeting
The 'greeting' version, as with many of our services, allows you to use a pre-connection message to welcome your callers in a professional manner.
It is also possible to welcome your callers with a pre-connection message that you can personalise yourself.
Call Recording
Record incoming or outgoing calls using your telephone keypad
Network-based recording services stored safely and securely on our platform
Calls can be stored for up to seven years and can be simply accessed through the online portal.
Auto Attendant (IVR Virtual Receptionist)
Calls are automatically answered after a welcome message, offering various options routing them through to the correct branch, or side of the business required.
Let callers redirect themselves with custom menu options, * i.e press 1 for sales, press 2 for customer care. Multiple levels can be set within an IVR Menu, each with custom audio and call routes
Call Queuing
No more missed calls, your callers are simply put in a queue when your lines are busy.
Hold callers in intelligent network queues, with options to have multiple queues in place. Tailor each queue with custom music, comfort messages, and queue position announcements. Queue thresholds automatically redirect call overflow to voicemail or another department or allow callers to exit a queue to record a voicemail as they wish.
Voicemail and Missed Call Alerts
Voice to Email is a very flexible service with a variety of uses whereby you can provide recorded information to your customers but also collect important information from your callers.
Calls are directed to voicemail when 'engaged' or after a set period of time so the call doesn't go unanswered. Voicemails and Missed call alerts can be delivered via email to multiple addresses after the call has been completed as a wav file
Out Of Hours Settings
Set custom preferences for call handling when you are out of the office or unavailable. Divert calls to alternate endpoints, to voicemail, or play an audio message.
Integrated Reporting Suite
The integrated reporting suite allows you to track call statistics and generate instant reports for call stats such as call locations.
Ratio Call Plans & Hunt Groups
Share inbound call traffic proportionally across as many landlines or mobiles as required. Call ratios can be monitored and adjusted in real time to ensure no group is overwhelmed.
Instant Disaster Recovery
Preconfigure your disaster recovery settings and if disaster does strike, roll out your DR settings with the push of a button for total continuity of service.
Wallboard
Manage your call queues. Set limits for each queue and make updates to your queues in real time with the wallboard feature.
Fax to Email
Documents sent via a fax machine are received to a designated email address as a pdf attachment. The user would simply load their document into the fax and dial the number from it in the usual manner.
Once the fax has gone through, as soon as the call has completed and the system hangs up, the document is instantly delivered to the specified email.